Delivery, returns & warranty

Last updated 13 November 2026

Here's what to expect after you buy, and what to do if something isn't right.

Delivery

  • We deliver islandwide. The charge depends on the item and where you are, and we quote it before you pay.
  • We'll give you an estimated delivery time when we confirm your order.
  • Please check the instrument when it arrives. If the box or the instrument is damaged, tell the driver and message us straight away with photos.

Collecting from the shop

You're welcome to collect from U.G 53, People's Park, Gaswork Street, Colombo 11, Monday to Saturday, 10am to 6pm. We unbox the instrument in front of you, so you can play it and check it before you take it. We can keep a confirmed, paid order aside for you. Please message us to agree a time.

Returns and exchanges

We look at returns and exchanges case by case, because instruments differ so much. If you'd like to return or exchange something:

  1. Contact us as soon as possible after you receive it, with your receipt or order details.
  2. Tell us what's wrong, or why it isn't right for you. Photos help.
  3. We'll tell you what we can offer, for example an exchange, store credit, a repair or a refund.

It helps a lot if the item is unused and has all its original packaging, manuals and accessories.

If something is faulty

If an instrument doesn't work as it should, stop using it and contact us. We'll check it and, depending on the fault and the warranty, repair it, replace it or refund you. This is in addition to your rights under Sri Lankan consumer law.

Warranty

Warranty depends on the product. Many come with the manufacturer's warranty. We'll tell you what's covered and for how long when you buy.

  • Keep your receipt or invoice. We need it for any warranty claim.
  • Warranty claims are handled by the brand's service centre, for example Yamaha's main office. Message us first and we'll tell you where to take it and what to bring.
  • Warranties usually don't cover accidental damage, misuse, damage from moisture or heat, repairs by someone else, or parts that wear out with normal use, such as strings and drum heads.

Contact us

  • Visit: U.G 53, People's Park, Gaswork Street, Colombo 11, Sri Lanka
  • Phone / WhatsApp: 075 338 4222
  • Email: sales@saisangeetha.com