Privacy notice
This notice explains what personal information Sai Sangeetha collects when you use this website or order from us, why we collect it, and the choices you have. We keep it short because we collect very little.
Who we are
Sai Sangeetha is a sole proprietorship registered in Sri Lanka, selling musical instruments from People's Park, Colombo since 1992. We decide how the information described here is used, which makes us its "controller" under Sri Lanka's Personal Data Protection Act, No. 9 of 2022.
- Visit: U.G 53, People's Park, Gaswork Street, Colombo 11, Sri Lanka
- Phone / WhatsApp: 075 338 4222
- Email: sales@saisangeetha.com
What we collect
When you browse the website
The website doesn't use cookies or advertising trackers, and we don't build profiles of visitors.
If you arrive from one of our adverts, posts or QR codes, your browser keeps a short code for that advert (for example FB-XMAS) for 30 days. It is added to the end of a WhatsApp message only when you choose to send us one, so we can tell which adverts work. It is never sent to us otherwise.
We may count visits with Cloudflare Web Analytics, which records which pages are viewed without cookies and without identifying you.
Like every website, ours is delivered by a hosting provider, Cloudflare. To deliver pages and protect the site from attacks, Cloudflare processes technical information such as your IP address, browser type and the pages requested. We don't use this to identify you.
Your order list, saved items and recently viewed
Items you add to your order, instruments you save for later, the last few products you looked at and your order code are kept only in your own browser, so they survive a page refresh. None of it is sent to us unless you choose to send an order or list on WhatsApp.
Videos
Some product pages have a video hosted on YouTube. Nothing from YouTube loads until you tap play. Once you do, the video is played by YouTube (Google) in its privacy-enhanced mode, under Google's privacy policy.
When you send an order or message us
Orders and questions reach us by WhatsApp, phone, email or in person. We receive what you choose to include, usually your name, phone number, the items you want and your delivery area or address.
When you buy, pay or use a service
To complete a sale, delivery, repair or warranty claim we may record your name, phone number, address, the items or instrument involved and payment records. For bank transfers we receive the details that appear on our bank statement. We never ask for card details on this website. Card payments in the shop are handled by the card terminal provider and your bank.
How and why we use it
- To answer you and handle your order: confirming stock and prices, arranging payment, delivery or collection. We need this to do what you've asked us to do.
- For warranty, repairs and returns: so we can identify the purchase and help you.
- To keep records the law requires, such as sales and tax records.
- To keep the website secure and working, which is in our legitimate interest and yours.
We don't sell personal information. We don't send marketing messages unless you've asked us to keep you updated, and you can ask us to stop at any time.
How long we keep it
We keep order and service records for as long as needed to complete the sale or service and to handle any warranty or return, and financial records for as long as the law requires. After that we delete them. You can delete your order list at any time by removing the items or clearing this site's data in your browser.
Keeping it safe
The website is served over an encrypted connection (HTTPS), collects no forms, and stores no customer data on our web servers. We limit access to order and customer records to the people who need them to serve you.
Your rights
Under the Personal Data Protection Act, No. 9 of 2022, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete information we no longer need, or stop or limit how we use it;
- withdraw consent you've given, where we rely on consent.
Contact us using the details above. We'll reply within one month. If you're not happy with our reply, you can complain to the Data Protection Authority of Sri Lanka.
Children
The website is meant for adults. When an instrument is bought for a child, we deal with the parent or guardian.
Changes to this notice
If we change how we handle personal information, for example by adding website analytics, we'll update this page and the date at the top first.